Website Terms of Use

Terms of Use

Article 1 (Purpose)

The purpose of these Terms and Conditions is to prescribe the rights, obligations, and responsibilities of the Cyber ​​Mall and the User regarding the use of internet-related services (hereinafter referred to as the “Services”) provided by the Travelwing website ( hereinafter referred to as the “Mall”) operated by Sollemio Co., Ltd. (hereinafter referred to as the “Company”). ※ “These Terms and Conditions shall also apply to electronic commerce using PC communication, wireless, etc., unless otherwise contrary to the nature thereof.”

Article 2 (Definitions)

  1. “Mall” refers to a virtual place of business established by a company using information and communication facilities, such as computers, to enable the trading of goods or services (hereinafter referred to as “Goods, etc.”) for the purpose of providing such goods or services to users; it is also used to refer to the business operator operating the cybermall.
  2. “User” refers to members and non-members who access the “Mall” and receive the services provided by the “Mall” in accordance with these Terms and Conditions.
  3. The term “Member” refers to a person who has registered as a member of the “Mall” and can continuously use the services provided by the “Mall”.
  4. “Non-member” refers to a person who uses the services provided by the “Mall” without registering as a member.

Article 3 (Specification, Explanation, and Amendment of Terms and Conditions, etc.)

  1. The “Mall” shall post the contents of these Terms and Conditions, the company name and representative’s name, the address of the business office (including the address where consumer complaints can be handled), telephone number, fax number, email address, business registration number, mail-order business report number, personal information manager, etc., on the initial service screen (front page) of the Mall so that users can easily recognize them. However, the contents of the Terms and Conditions may be made available to users through a linked screen.
  2. The “Mall” may amend these Terms and Conditions to the extent that such amendment does not violate relevant laws, such as the Act on the Consumer Protection in Electronic Commerce, etc., the Act on the Regulation of Terms and Conditions, the Framework Act on Electronic Documents and Transactions, the Electronic Financial Transactions Act, the Electronic Signature Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., the Act on Door-to-Door Sales, etc., and the Framework Act on Consumers.
  3. If the “Mall” amends these Terms and Conditions, it shall specify the effective date and the reason for the amendment and post a notice on the initial screen of the Mall along with the current Terms and Conditions from 7 days prior to the effective date until the day before the effective date. However, if the terms are changed in a manner unfavorable to the user, a prior notice shall be provided with a grace period of at least 30 days.

Article 4 (Provision and Modification of Services)

  1. The “Mall” performs the following tasks: ① Provision of information regarding goods or services and conclusion of purchase contracts ② Delivery of goods or services for which a purchase contract has been concluded (in the case of travel products, reservation confirmation and notification) ③ Other tasks determined by the “Mall”
  2. The “Mall” may change the details of goods or services to be provided under future contracts in the event that goods or services are out of stock or technical specifications change. In such cases, the details of the changed goods or services and the date of provision shall be specified and immediately announced at the place where the details of the current goods or services are posted.

Article 5 (Suspension of Service)

  1. The “Mall” may temporarily suspend the provision of services in the event of maintenance, inspection, replacement, or breakdown of information and communication facilities such as computers, or interruption of communication.
  2. In the event that the service becomes unavailable due to reasons such as a change in business type, abandonment of business, or merger between companies, the “Mall” shall notify the user in the manner prescribed in Article 8.

Article 6 (Membership Registration)

  1. The user applies for membership by filling in member information according to the registration form prescribed by the “Mall” and expressing their intent to agree to these Terms and Conditions.
  2. The “Mall” registers as members any users who have applied for membership in accordance with Paragraph 1, unless they fall under any of the following subparagraphs: ① If the applicant has previously lost their membership status pursuant to Article 7, Paragraph 3 of these Terms and Conditions; ② If there is false information, omission, or clerical error in the registration details; ③ If it is otherwise deemed that registering the user as a member would significantly impede the technical operations of the “Mall.”
  3. The time of establishment of the membership agreement shall be the point in time when the “Mall’s” approval reaches the member.

Article 7 (Withdrawal of Membership and Loss of Eligibility, etc.)

  1. Members may request to withdraw from the “Mall” at any time, and the “Mall” will process the membership withdrawal immediately.
  2. The “Mall” may restrict or suspend membership if a member falls under any of the following grounds: ① Registering false information at the time of application for membership; ② Failing to pay on time the price of goods, etc. purchased using the “Mall” or any other debts incurred by the member in relation to the use of the “Mall”; ③ Threatening the order of e-commerce, such as by interfering with another person’s use of the “Mall” or misappropriating their information; ④ Using the “Mall” to engage in acts prohibited by laws or these Terms and Conditions, or acts contrary to public order and good morals

Article 8 (Notice to Members)

  1. If the “Mall” provides notice to a member, it may do so via the email address designated by the member in advance through an agreement with the “Mall”.
  2. In the case of notification to an unspecified number of members, the “Mall” may substitute individual notification by posting on the “Mall” bulletin board for at least one week.

Article 9 (Application for Purchase)

A user of the “Mall” applies for a purchase on the “Mall” by the following or similar methods, and the “Mall” must provide each of the following details in an easy-to-understand manner when the user applies for a purchase.

  1. Search and selection of goods, etc
  2. Input of recipient's name, address, phone number, email address (or mobile phone number), etc
  3. Confirmation of terms and conditions, services for which the right of withdrawal is restricted, and details regarding cost burdens such as shipping and installation fees
  4. Application for purchase of goods, etc. and confirmation regarding therefrom or consent to confirmation by the “Mall”
  5. Select payment method

Article 10 (Formation of Contract)

  1. The “Mall” may refuse to accept a purchase application as stipulated in Article 9 if it falls under any of the following subparagraphs: ① If the application contains false information, omissions, or clerical errors; ② If it is otherwise determined that accepting the purchase application would cause a significant technical impediment to the “Mall”
  2. The contract is deemed to be established at the time when the “Mall’s” acceptance reaches the user in the form of a receipt acknowledgment notice under Article 12, Paragraph 1.

Article 11 (Method of Payment)

Payment for goods or services purchased at the “Mall” may be made using any of the available methods listed in the following subparagraphs.

  1. Various account transfers such as phone banking, internet banking, and mail banking
  2. Various card payments such as prepaid cards, debit cards, and credit cards
  3. Online bank transfer
  4. Payment of funds by other electronic payment methods, etc

Article 12 (Notice of Receipt, Change and Cancellation of Purchase Application)

  1. The “Mall” sends a receipt acknowledgment notice to the user when there is a purchase request from the user.
  2. A user who has received a receipt acknowledgment notice may request a change or cancellation of the purchase application immediately after receiving the notice if there is any discrepancy in the expression of intent, etc., and the “Mall” shall process such request without delay if the user’s request is made prior to delivery (or reservation confirmation in the case of travel products). However, if payment has already been made, the provisions regarding withdrawal of offer, etc. under Article 15 shall apply.

Article 13 (Supply of Goods, etc.)

  1. Unless there is a separate agreement between the “Mall” and the user regarding the timing of the supply of goods, etc., the “Mall” shall take necessary measures such as custom manufacturing, packaging, etc., to ensure that the goods, etc. are delivered within 7 days from the date the user places an order. However, if the “Mall” has already received all or part of the payment for the goods, etc., it shall take measures within 3 business days from the date of receiving all or part of the payment.
  2. For travel products, the supply process is carried out by sending a reservation confirmation (voucher) or providing guidance via a happy call.

Article 14 (Refund and Withdrawal of Subscription)

  1. If the “Mall” is unable to deliver or provide the goods, etc. that the user has applied to purchase due to reasons such as being out of stock, it shall notify the user of the reason without delay, and if payment for the goods, etc. has been received in advance, it shall refund the payment or take necessary measures for the refund within 3 business days from the date the payment was received.
  2. Due to the nature of travel products, separately notified 'Special Terms and Conditions (Cancellation Fee Regulations)' take precedence over the General Terms and Conditions. Users must check the cancellation and refund regulations specified on the product details page.

Article 15 (Protection of Personal Information)

  1. The “Mall” collects the minimum amount of personal information within the scope necessary for providing services when collecting users’ personal information.
  2. When the “Mall” collects and uses a user’s personal information, it notifies the user of the purpose and obtains their consent.
  3. (For details, please refer to the 'Privacy Policy' on the site.)

Article 16 (Duties of “Mall”)

  1. The “Mall” shall not engage in acts prohibited by laws and regulations or these Terms and Conditions or acts contrary to public order and good morals, and shall do its best to continuously and stably provide goods and services in accordance with these Terms and Conditions.
  2. The “Mall” must be equipped with a security system to protect users’ personal information (including credit information) so that users can safely use internet services.

Article 17 (Obligations regarding Member's ID and Password)

  1. Except for the case under Article 17, the member is responsible for managing their ID and password.
  2. Members must not allow a third party to use their ID and password.
  3. If a member becomes aware that their ID and password have been stolen or are being used by a third party, they must immediately notify the “Mall” and follow any instructions provided by the “Mall.”.

Article 18 (Ownership of Copyright and Restrictions on Use)

  1. Copyright and other intellectual property rights for works created by “Mall” belong to “Mall”.
  2. Users shall not use for commercial purposes, or allow a third party to use, any information obtained through the use of the “Mall” for which the intellectual property rights belong to the “Mall” by means of reproduction, transmission, publication, distribution, broadcasting, or other methods without the prior consent of the “Mall.”.

Article 19 (Dispute Resolution)

  1. The “Mall” establishes and operates a damage compensation processing body to reflect legitimate opinions or complaints raised by users and to process compensation for damages.
  2. The “Mall” prioritizes the processing of complaints and opinions submitted by users. However, if prompt processing is difficult, the user will be immediately notified of the reason and the processing schedule.

Article 20 (Jurisdiction and Governing Law)

  1. Lawsuits regarding e-commerce disputes arising between the “Mall” and the user shall be under the exclusive jurisdiction of the district court having jurisdiction over the user’s address at the time of filing, or, if there is no address, the user’s residence. However, if the user’s address or residence is unclear at the time of filing or if the user is a resident of a foreign country, the lawsuit shall be filed with the competent court under the Civil Procedure Act.
  2. Korean law applies to e-commerce lawsuits filed between the “Mall” and the user.

Supplementary Provisions (Effective Date) These Terms and Conditions shall be effective from January 24, 2026.

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